Privacy Policy

Contact Us

If you have questions regarding your account or the terms of use, please contact us via e-mail at sac@redplayiptv.com

Collection of Information
 

RedPlay may collect the following information about you:

 

The information you provide

We collect certain information provided by you when you register on our website. This means we may collect your name, e-mail address, phone number, response to surveys, billing address, ZIP code and other information related to payment.

 

User Activity and Login Data

We may obtain the following information when you use RedPlay: your IP address, device MAC number, device type, operating system, etc. We may also collect your activity data, such as: content viewed, history, categories, cache information, etc.

 

Data related to Third Parties

We may collect your information from other RedPlay related channels provided by you when you need us to solve playing problems, which can include: your online and offline data providers, broadband providers, etc. However, RedPlay protects this information.

 

Use of Information

 

General Use
RedPlay collects information about you with the purpose of providing the best service, for example:
To provide RedPlay services.

  • To contact you for informational and promotional purposes.

  • To detect any issue you may encounter while using RedPlay.

  • To customize and optimize our recommendations.

  • To conduct user research to understand you better and improve our service.

  • To enforce our Terms of Use, as well as determining your free-trial eligibility and charging period.

  • To compile extra data for internal and external business purposes.

  • Other uses in accordance with our Terms of Use.

  • Any other purposes disclosed to you the moment we collect information or related to a request made by you.

 

 

RedPlay Interests Protection Use

RedPlay uses information in order to prevent potentially illegal or harmful activities, including fraud. If we find unusual data, we shall apply measures in order to safeguard your privacy.

Data classified as unusual, including but not limited to the following:

  • Multiple login of the same account exceeding the legal limit.

  • Modification of the RedPlay firmware or system without permission.

  • Create accounts by virtual machines.

  • Other illegal behaviors that may infringe the legitimate interests of RedPlay and its members.

 

Disclosure of Information

We may disclose your information to certain service providers, only for specific circumstances. We receive assistance in our operations from other companies in order to process credit card transactions. These service providers may have access to your personal information and other data. However, we do not authorize them to use or disclose your personal information for other unrelated services.

 

Security

We use reasonable administrative, logical, physical and managerial measures to protect your personal information against loss, theft and unauthorized access, usage and modifications. These measures are designed to provide a level of security equivalent to the risk of the personal information processing.